Refund policy

At The Infusion Lab, our products are made to order with care.

Returns and exchanges

We do not ordinarily accept returns or exchanges for change of mind, fragrance preferences, or incorrect selections made when ordering.

Damaged, defective, or incorrect items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible, preferably within 48 hours of delivery.

Contact us on Instagram: @the.infusion.lab

Please provide your order number, a description of the issue, and clear photographs of the product and packaging where possible.

Replacements and refunds

After reviewing your request, we will arrange an appropriate replacement, correction, or refund for eligible cases.

You will not be charged additional delivery fees to correct an error attributable to The Infusion Lab.

Consumer rights

This policy does not restrict any mandatory rights or remedies provided under applicable Lebanese consumer-protection laws. The suggested 48-hour reporting period does not remove those rights.